ISSN 2360-7998
Abstract
The study investigated the effect of managerial skills and development programs on organisational performance at Coca-Cola Plc, Lagos State, Nigeria. The study employed a descriptive survey design. The estimated population size is approximately 1,500 employees. The population for the study consists of employees of Coca-Cola Plc in Lagos State. The sample size of the study is 300 employees, representing 20% of the estimated 1,500 employees at Coca-Cola Plc in Lagos State, Nigeria. The instrument used for data collection was a well-structured questionnaire titled “Effect of Managerial Skills and Development on Organisational Performance at Coca-Cola Plc in Lagos State, Nigeria”. The structured questionnaire was administered to 300 employees. Key variables examined include communication skill, planning skill, problem-solving ability, and organisational performance. Descriptive statistics (mean and standard deviation) and Pearson correlation were used to analyse the data. Findings showed that all variables positively influenced organisational performance, with decision-making skill and in-service training being the most significant. The study recommended there should be use of data analytics, group decision-making tools should be promoted, Coca-Cola should formalise mentorship roles for senior staff and align with performance development plans, there should be increased access to in-service training, and budget allocations should prioritise tailored training for all managerial levels. Limitations include restricted geographic scope and reliance on self-reporting. The research contributes to the growing body of knowledge on human capital development in multinational firms and suggests areas for further inquiry.
Keywords; Managerial Skills, Organizational; Performance, Mentorship, Decision-Making